FAQ's

  • Q- How much is shipping?
    A-     We Offer FREE standard delivery to the USA and Rest of World
  • Q- How long does order processing take?
    A- All orders are shipped within 1-2 business days
  • Q- How long does shipping take?
    Shipping USA: orders will deliver within 6-9 days
    Shipping EU:     orders will deliver within 8-11 days
    Shipping Rest of World: orders will deliver within 6-15 days
  • Q- How long does a custom order (custom jewelry) take in production?
    A- Because all jewelry is handmade, the estimated production time for ordinary products is 1 to 3 days, and the estimated production time for customized products is 3 to 7 days.
    Special circumstances: If the order volume is large, the processing time may be delayed. In such cases, we will notify you in time by email.
  • Q- Where is my order?
    A-     You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.
  • Q- What is my tracking number?
    A:     This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.
  • Q - I've lost my tracking number. What can I do?
    A:     Simply contact us at support@salt-lily.com with your full name and mailing address, and we will resend your confirmation number.
  • Q- How can I make changes to my order?
    A-     If you need to make changes to your order you will need to contact us within 12 hours of placing the order.
  • We Can Change:
    - Your delivery details
    - Your name
    - Your email
    - Your phone number
  • Q- How can I cancel my order?
  • A- You must contact us within 12 hours.
    -We cannot cancel your order once it has already been shipped.
  • Q - What is your return policy?
    A:     Please see our refund and Return Policy by clicking on this link: https://www.salt-lily.com/policies/refund-policy
  • Q - Who do I contact if there's something wrong with my order?
    A:    If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@salt-lily.com.
  • Contact us
    If we still haven't managed to answer your question please feel free to contact us at support@salt-lily.com and we'll get back to you within 24hrs!